FAQ

You can create your membership by clicking on the "Register" option from the "My Account" section in the upper right corner of our website, filling in the necessary information.

Add the product you want to buy to your cart, then go to your cart and click the "Proceed to Payment" button. Once you fill in your personal information and complete the payment process, your order will be received.

We have credit card, bank transfer/EFT and cash on delivery options. You can make payment by choosing the method that suits you best.

Our standard shipping is free. However, if you choose the cash on delivery option, a 50 TL shipping fee will be charged.

You can request a cancellation or change by contacting us before your order is shipped.

There is a special area on the payment page where you can enter your discount code. You can benefit from the discount by entering the code in this area.

When your order is approved, a confirmation email will be sent to your registered email address. You can also track your order status by logging in to your account in the "My Account" section.

Your order will be shipped within 24 hours after payment confirmation. Delivery time may vary between 1-3 business days depending on the courier company and your location.

You can request an exchange or return within 3 business days after receiving the product, provided that it is unused and in its original packaging. Returns are not accepted for special production products. For detailed information, you can visit our Returns & Exchanges page.

If you do not use a credit card, you can choose bank transfer/EFT or cash on delivery options.

Yes, we have a physical store in Yozgat Center. You can contact us by clicking here for the exact location and address information of our store.

Since most of our products are made of delicate fabrics, we recommend that you use a low temperature iron, preferably with steam. Placing a thin cloth over the fabric while ironing will prevent damage to the product.